Business help & support

Our support goes beyond banking services. NatWest offers a range of services and initiatives designed to support our customers start, manage and grow their business.

Services and initiatives to know about

Expert banking advice through the Business Hotline

We've launched Business Hotline in response to the needs expressed by many business customers for greater access to banking expertise. With Business Hotline you're only a telephone call away from our team of experienced bankers. They have a broad knowledge of working with different kinds of business and can provide a different perspective to the issues your business may be facing.
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Help your business plan for the future with a Business Review

Every business has plans for the future. Part of that plan should be to make sure you have the right business banking arrangements in place. Our business review is an opportunity for you and your Relationship Manager to consider how your business banking arrangements are working and whether they're appropriate for your needs in the future.
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SME Charter - Our commitment to business customers

NatWest supports more SMEs than any other bank. We have maintained this position through listening to our customers, understanding their needs and responding to them. Confidence and trust are at the heart of our relationships and we recognise that recent events have tested this. As we rebuild our bank our SME customers are as important as ever to us. The SME Charter sets out the core business principles that we commit to in order to ensure that we are supportive, fair and transparent as we help businesses grow. This Charter sets out the basis for relationships with our SME customers.
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Comprehensive funding choices for our regional customers

The launch of our SME Regional Funds (need date) provides a number of initiatives to deliver £3 billion of new funding to our customers, offering the opportunity to access other avenues to help manage capital and cash flow through the current economic environment. This further commitment to the small business sector will be delivered through twelve Regional SME Funds in England, Wales and Scotland and Northern Ireland. Ulster Bank will provide the Fund for Northern Ireland's business. The funding is aligned to each of the Government Regional Development Agencies (RDAs) across the UK and will provide you as a customer with a comprehensive package of funding choices.
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Managing business risk with NatWest Mentor

NatWest Mentor is a highly cost-effective and time-efficient way for you to reduce risks for your business and people. Mentor's services are specially designed to ensure businesses understand the important legal issues concerning premises, equipment, work practices and staff.
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Dedicated support for women in business

Every year more and more women start their own business and there are now over 600,000 female entrepreneurs in the UK. At NatWest we provide specialist support for women who run their own business through supporting programmes that let women share their knowledge and experience with others.
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A free support network for anyone starting or running a small business

Looking to grow your existing business? Smarta has the support and tools you need to get the answers to your questions. It's easy and free for your business to benefit from the business advice and interactive services Smarta has to offer. These include:

  • Access to guides and videos with tips on everything from business planning to your exit strategy, plus advice on working from home
  • Free business tools such as templates and sample business plans.

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Get in touch

Call
0800 138 8767

Typetalk
18001 0800 138 8767

Lines are open from 9am - 5.30pm. Calls may be recorded.